Legal

Privacy Policy

Last updated: September 2, 2026

At Big Twig Homes LLC (“we,” “our,” or “us”), we value your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website (bigtwighomes.com) or engage with our services.

Information We Collect

We may collect the following types of information when you interact with our website or services:

  • Personal Information: Name, email address, phone number, mailing address, and any other information you voluntarily provide through contact forms, estimate requests, or correspondence.
  • Project Information: Details about your home building project, including location, home type preferences, budget range, and timeline — submitted voluntarily through our forms.
  • Automatically Collected Information: IP address, browser type, operating system, referring URLs, pages visited, time spent on pages, and other standard web analytics data collected through cookies and similar technologies.

How We Use Your Information

We use the information we collect for the following purposes:

  • To respond to your inquiries and provide the services you request.
  • To prepare and deliver custom estimates for home building projects.
  • To communicate with you about your project, appointments, or service updates.
  • To improve our website, services, and customer experience.
  • To comply with legal obligations and protect our business interests.
  • To send occasional marketing communications, with the option to unsubscribe at any time.
  • To send customer-care SMS messages when you provide a phone number and affirmatively opt in on our website forms.

SMS and Text Messaging

If you provide a mobile number and check the SMS consent box on our contact or free-estimate forms, we may send customer-care text messages about your inquiry or project (for example appointment coordination, project updates, and support replies). Message frequency varies. Message and data rates may apply. Reply STOP to opt out and HELP for help. See our SMS Program Terms for full program details.

The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We do not sell or share SMS opt-in data or consent with third parties or affiliates for their marketing or promotional purposes.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us understand how visitors use our site.

We may use the following types of cookies:

  • Essential Cookies: Required for basic website functionality, such as form submissions and page navigation.
  • Analytics Cookies: Help us understand how visitors interact with our website, allowing us to improve site performance and content.
  • Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness. These may be set by third-party advertising partners.

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.

Third-Party Services

We may use third-party services to support our website operations and marketing efforts. These services may collect information on our behalf, subject to their own privacy policies. Third-party services we use may include:

  • Google Analytics: Website usage analytics to help us understand visitor behavior and improve our site.
  • Google Ads: Advertising and remarketing services to reach potential customers.
  • Social Media Platforms: Facebook, Instagram, Pinterest, and YouTube for marketing, engagement, and embedded content.
  • Houzz: Professional listing and review platform.

We encourage you to review the privacy policies of these third-party services for details on how they handle your information.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security of your data.

Your Rights

You have the right to:

  • Access the personal information we hold about you.
  • Correct any inaccurate or incomplete personal information.
  • Delete your personal information, subject to legal and contractual obligations.
  • Opt out of marketing communications at any time by using the unsubscribe link in our emails or contacting us directly.
  • Request information about how your data is collected and used.

To exercise any of these rights, please contact us using the information below.

Children's Privacy

Our website and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will promptly remove it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make material changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this page periodically for the latest information on our privacy practices.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Big Twig Homes LLC

Email: aaron@bigtwighomes.com

Phone: (833) 244-8944

Location: Hendersonville, NC